1. Subscriptions
Subscriptions renew automatically each period until canceled. Monthly plans renew monthly; annual plans renew annually and are billed up front at the published annual discount. There is no free trial. Prices are shown before purchase and exclude taxes unless stated. We may change pricing prospectively with notice before your next renewal.
Canceling stops the next renewal and keeps your access through the end of the paid period. Upgrades take effect immediately and are prorated. Downgrades take effect at the next renewal. Except where required by law, subscription fees already paid are non-refundable.
2. Session payments and escrow
Session payments are captured at booking and held until the session is completed, after which funds are released to the Coach's earnings ledger. If a payment is declined or fails verification, the booking is voided and any authorized amount is released automatically.
3. Cancellations and refunds
Each Coach publishes a cancellation window (24 hours by default). A Client who cancels inside their Coach's window is eligible for a full refund of the session price. Cancellations outside the window, no-shows, and late arrivals are at the Coach's discretion and may be non-refundable. If a Coach cancels or fails to attend, the Client receives a full refund. Refunds return to the original payment method and typically settle in 5–10 business days.
4. Chargebacks
Contact us before disputing a charge with your bank. Filing a chargeback without first using the refund process is a breach of the Terms; we may suspend the account, recover the disputed amount and any processor fee, and provide evidence to the card network. Fraudulent chargebacks may be referred to collections.
5. Platform fees and payouts
We deduct a platform service fee from session payments and pay the balance to the Coach through a connected payout account. Coaches must complete identity and bank verification with the payout processor before receiving funds. Payouts may be delayed or held where verification is incomplete, where a dispute or refund risk exists, or where required by law. We are not a bank and hold no funds as a deposit-taking institution.
6. Taxes
Prices exclude applicable taxes unless stated. We may collect and remit taxes where required. Coaches are solely responsible for their own income and business taxes and for issuing any invoices or tax documents their jurisdiction requires.
7. Failed payments and dunning
If a renewal fails, we retry and place the account into a grace period with an in-app notice and email reminders. If payment is not resolved by the end of the grace period, paid features are suspended and the subscription may be canceled. Reactivating restores access from the date of successful payment.
8. Joint offerings and revenue splits
A joint offering is sold to the Client at a single published price. When payment is released from escrow, the gross amount and the platform service fee are allocated between the collaborating Coaches according to the revenue shares saved on that offering at the time of booking, and posted as separate lines in each Coach's earnings ledger. Where a share produces a fractional cent, the rounding remainder is allocated to the first collaborator so that the allocated total always equals the amount the Client paid.
Each collaborating Coach is paid to that Coach's own verified payout account and is separately responsible for the taxes on that Coach's share. A refund, chargeback or reversal on a joint booking reverses every line of the split proportionally; where a Coach's balance is insufficient, we may recover the amount from future earnings.
Changing a split affects future bookings only. We are not a party to, and will not adjudicate, any private agreement between Coaches about how a split should have been set.
9. Donated (zero-fee) sessions and acknowledgements
A Coach may set the price of a session or offering to zero. No payment is captured, no escrow is created, no platform service fee is charged, and no payout is generated. The session is recorded as donated and an acknowledgement document is made available to the Client from the receipts area.
An acknowledgement records donated professional time and its stated fair value. It is not a payment receipt, not a charitable cash-contribution receipt, and not tax advice. Contributed services are frequently not deductible. Where a campaign displays an organisation name or tax identification number, that information is provided by the campaign owner and we do not verify or warrant it. Coaches and Clients are each responsible for their own tax treatment.
Cancellation rules still apply to donated sessions. Because nothing was charged, no refund arises.
10. Promotional codes, founding offers and credits
Discount codes, founding-member offers, sponsored seats and prepaid credits are applied at checkout and shown before purchase. They are non-transferable, carry no cash value, cannot be exchanged for a refund, and expire on the stated schedule. Where a code makes a subscription free for a stated period, the plan renews at the standard published price after that period unless canceled.
Employer- or organization-sponsored seats and credits are governed by the sponsoring organization's arrangement with us. If a sponsorship ends or a seat is revoked, the member may continue on a self-paid plan; unused sponsored credits do not convert to cash.
11. Receipts, invoices and records
Receipts for session payments, subscription invoices, earnings-ledger entries and donated-session acknowledgements are available in the product and can be exported. We retain transaction records for the period required by tax and accounting law even after an account closes.