Mindlab Coaches · User Guide
For clientsHow to find the right coach, book and pay safely, get the most from your sessions, and manage your membership.
Publication date September 12, 2026 · Version 2.0 · Last updated September 12, 2026
Sign up with email or continue with Google. You will be asked once to review and accept the platform agreements — the Terms of Service, Privacy Policy, Cookie Policy, Acceptable Use Policy, Payments Terms, Coaching Disclaimer and the Client Services Agreement. After you accept, they never interrupt you again; you can read them any time from the Legal Center in the footer.
A short wizard captures what you are working on, the genres you care about, your time zone, and your budget range. That tunes the directory and your recommendations. Everything is editable later from your dashboard.
The coach directory filters by category and coach type, location, language, hourly rate range and coaching team — including the Education category with College Prep, College Readiness, College Tutoring and Academic Tutoring. Sort results by recommended, highest rated, newest or price, and your filters and sort are remembered the next time you visit.
The homepage hero rotates a carousel of featured coaches, curated by the Mindlab team. Use the arrows or dots to browse, or tap a card to open the full profile. Featuring is editorial placement, not an endorsement of outcomes — read the profile and reviews as you would for any coach.
A strong profile tells you most of what you need before you book.
Some offerings are labelled as joint sessions and list every coach delivering them. You book, pay and cancel exactly as you would for a single-coach session, at one price. Behind the scenes the coaches share the fee under their own agreement — it does not change what you pay, your refund rights, or your cancellation window, which always follows the coach who owns the booking.
Use “Request info” on any profile to send a question. The coach receives it by email and it is logged for them, so you will get a reply in the thread rather than losing it in an inbox.
Coaches are independent professionals, not employees of Mindlab Coaches. We do not certify or supervise them. If a credential, license or insurance matters to your situation, ask for it directly before you book.
The booking dialog shows only real availability — the coach's working hours, buffers, minimum notice, time off and existing calendar events are all applied, converted into your time zone. Choose a slot and submit your request.
Your slot is held while the coach reviews. On confirmation you get a branded email with the session details, the meeting link, and an “Add to calendar” invite that works with Google, Outlook and Apple Calendar. A reminder follows 24 hours before.
The hold releases automatically and you are notified by email. Nothing is charged for a session that never happened.
Payment is captured when you book and held until the session is complete — the coach is only paid after they deliver. Card details are handled entirely by our payment processor; the Platform never stores your card number. Receipts for every session and subscription charge are available under Receipts in your dashboard.
Some coaches offer donated sessions — during an awareness campaign, or as a standing option shown as “Offers donated sessions” on their profile. Nothing is charged, the session runs exactly like a paid one, and you receive an acknowledgement document under Receipts recording the donated professional time and its stated value.
That acknowledgement is not a cash-donation receipt and is not tax advice. Contributed services are often not deductible — check with your own tax adviser before claiming anything.
Each coach publishes a cancellation window, 24 hours by default. Cancel inside that window from your dashboard and your refund is issued automatically. Outside the window, refunds are at the coach's discretion. If the coach cancels, you are always refunded in full.
Contact us before disputing with your bank. Chargebacks filed without using the refund process breach the Payments Terms and can suspend your account — and we can almost always resolve the issue faster.
The free tier lets you browse, book, and message within a monthly message allowance. Mindlab+ raises or removes the message cap, opens the content library, and applies session discounts. The exact entitlements are shown on the pricing page and at checkout. If an employer or organisation sponsors your seat or credits, those apply automatically at checkout.
When you reach the free-tier limit, the composer tells you and offers an upgrade. Upgrading takes effect immediately and your allowance updates in the same session.
Dashboard → Billing shows your current plan, next renewal date, payment method and invoice history. From there you can upgrade, downgrade, update your card or cancel. Canceling keeps your access to the end of the paid period; upgrades prorate immediately; downgrades take effect at renewal. Annual billing gives you two months free.
You enter a grace period with an in-app banner and email reminders. Update your card before the grace period ends and nothing is interrupted.
Send your coach a short note in the thread with the one outcome you want from the session. Coaches consistently report this is the single biggest predictor of a productive first meeting.
Join on time using the meeting link in your confirmation email or dashboard. Do not record without the coach's explicit consent — recording laws vary by jurisdiction.
Capture your commitments in the message thread so both of you have the same record, and leave an honest review. Reviews must reflect a real session; using them to pressure a coach is prohibited.
Your dashboard keeps the goals you set with your coach, any short assessments they send, and your check-ins between sessions. Answering them takes a minute and gives both of you a real record of what is changing.
The progress view turns your goals, check-ins and completed sessions into a timeline you can read or export. Notes your coach marks private are their own practice record and are not shown to you.
Coaches in the Coach Intelligence beta may use AI to prepare for a session or to tidy up their own notes. Anything AI-assisted is reviewed by your coach before it is used or shared, your record stays private to your coach, and no other coach can see it. You can ask your coach at any time what they hold and how they use it.
Intake forms, assessments and prior material you send can be attached to your coaching record so your coach can prepare properly. Ask your coach to remove anything you no longer want held, or email privacy@mindlabcoaches.com.
If your employer or an organisation sponsors your seat or credits, they can see that a seat is in use — never your messages, sessions or notes. If the sponsorship ends you can continue on your own paid plan.
The availability label below follows Mindlab's real public Learning and enrollment release controls. Private beta access does not make learning products public.
Coming Soon — currently available only to invited beta testers
Desktop: when marketplace release is enabled, select Learn in the top navigation, choose a published product, and follow its available enrollment or access option. Mobile: open the menu and select Learn when it is shown. If Learn is absent, marketplace release is not available.
Coming Soon — currently available only to invited beta testers
After signing in, select My Learning from the desktop header or mobile menu. Choose a product to see its curriculum, then open the next available lesson. Access always follows your own enrollment; a copied link does not grant access.
Coming Soon — currently available only to invited beta testers
Open lessons in order where sequencing requires it and mark work complete using the controls shown. Product progress updates in My Learning. A certificate appears only when the product's authoritative completion and certificate rules issue one; completion percentage alone does not fabricate a certificate.
Coming Soon — currently available only to invited beta testers
A Series groups related learning products for ordered consumption. Reviews are product-specific and available only under the verified learner rules shown in the product experience. Report inappropriate review content using the provided control.
Coming Soon — currently available only to invited beta testers
If a product or lesson is unavailable, confirm you are signed into the enrolled account and return through My Learning. If access still fails, contact support without sharing payment credentials. Screenshot pending controlled beta capture: no safe entitled learner identity was available for authentic desktop and mobile captures.
Coaching on this Platform is educational and developmental. It is not medical care, psychotherapy, or licensed professional advice, and no outcome is guaranteed. If you are in crisis or facing a medical emergency, contact your local emergency services immediately.
On-Platform messaging and payment give you a record, escrow protection and a refund path. Moving off-Platform gives up all three.
Dashboard → Email preferences controls which notification categories you receive, with a master switch and one-click unsubscribe in every email. Operational messages about a live booking always send. For access, correction or deletion of your data, email privacy@mindlabcoaches.com.
Report a review or a message from the item itself. For anything else, email support@mindlabcoaches.com; for conduct or legal concerns, legal@mindlabcoaches.com.
