Mindlab Coaches · User Guide
For clientsHow to find the right coach, book and pay safely, get the most from your sessions, and manage your membership.
Version 1.1 · Updated August 6, 2026
Sign up with email or continue with Google. You will be asked once to review and accept the platform agreements — the Terms of Service, Privacy Policy, Cookie Policy, Acceptable Use Policy, Payments Terms, Coaching Disclaimer and the Client Services Agreement. After you accept, they never interrupt you again; you can read them any time from the Legal Center in the footer.
A short wizard captures what you are working on, the genres you care about, your time zone, and your budget range. That tunes the directory and your recommendations. Everything is editable later from your dashboard.
The coach directory filters by category and coach type, location, language, hourly rate range and coaching team — including the Education category with College Prep, College Readiness, College Tutoring and Academic Tutoring. Sort results by recommended, highest rated, newest or price, and your filters and sort are remembered the next time you visit.
A strong profile tells you most of what you need before you book.
Some offerings are labelled as joint sessions and list every coach delivering them. You book, pay and cancel exactly as you would for a single-coach session, at one price. Behind the scenes the coaches share the fee under their own agreement — it does not change what you pay, your refund rights, or your cancellation window, which always follows the coach who owns the booking.
Use “Request info” on any profile to send a question. The coach receives it by email and it is logged for them, so you will get a reply in the thread rather than losing it in an inbox.
Coaches are independent professionals, not employees of Mindlab Coaches. We do not certify or supervise them. If a credential, licence or insurance matters to your situation, ask for it directly before you book.
The booking dialog shows only real availability — the coach's working hours, buffers, minimum notice, time off and existing calendar events are all applied, converted into your time zone. Choose a slot and submit your request.
Your slot is held while the coach reviews. On confirmation you get a branded email with the session details, the meeting link, and an “Add to calendar” invite that works with Google, Outlook and Apple Calendar. A reminder follows 24 hours before.
The hold releases automatically and you are notified by email. Nothing is charged for a session that never happened.
Payment is captured when you book and held until the session is complete — the coach is only paid after they deliver. Card details are handled entirely by our payment processor; the Platform never stores your card number.
Each coach publishes a cancellation window, 24 hours by default. Cancel inside that window from your dashboard and your refund is issued automatically. Outside the window, refunds are at the coach's discretion. If the coach cancels, you are always refunded in full.
Contact us before disputing with your bank. Chargebacks filed without using the refund process breach the Payments Terms and can suspend your account — and we can almost always resolve the issue faster.
The free tier lets you browse, book, and message within a monthly message allowance. Paid tiers raise or remove the message cap, open the content library, and apply session discounts. The exact entitlements are shown on the pricing page and at checkout.
When you reach the free-tier limit, the composer tells you and offers an upgrade. Upgrading takes effect immediately and your allowance updates in the same session.
Dashboard → Billing shows your current plan, next renewal date, payment method and invoice history. From there you can upgrade, downgrade, update your card or cancel. Cancelling keeps your access to the end of the paid period; upgrades prorate immediately; downgrades take effect at renewal. Annual billing gives you two months free.
You enter a grace period with an in-app banner and email reminders. Update your card before the grace period ends and nothing is interrupted.
Send your coach a short note in the thread with the one outcome you want from the session. Coaches consistently report this is the single biggest predictor of a productive first meeting.
Join on time using the meeting link in your confirmation email or dashboard. Do not record without the coach's explicit consent — recording laws vary by jurisdiction.
Capture your commitments in the message thread so both of you have the same record, and leave an honest review. Reviews must reflect a real session; using them to pressure a coach is prohibited.
Coaching on this Platform is educational and developmental. It is not medical care, psychotherapy, or licensed professional advice, and no outcome is guaranteed. If you are in crisis or facing a medical emergency, contact your local emergency services immediately.
On-Platform messaging and payment give you a record, escrow protection and a refund path. Moving off-Platform gives up all three.
Dashboard → Email preferences controls which notification categories you receive, with a master switch and one-click unsubscribe in every email. Operational messages about a live booking always send. For access, correction or deletion of your data, email privacy@mindlabcoaches.com.
Report a review or a message from the item itself. For anything else, email support@mindlabcoaches.com; for conduct or legal concerns, legal@mindlabcoaches.com.
