1. Independent contractor status
You are an independent business. Nothing in this agreement creates an employment, agency, franchise, partnership or joint venture relationship. You control your own methods, hours, rates, clients, tools and place of work. You receive no employee benefits, and you are responsible for your own equipment, expenses, insurance and taxes, including self-employment tax and any withholding obligations for your own personnel.
2. Licensing, insurance and compliance
You must maintain every license, registration and certification your services require, and we strongly recommend — and may require — professional liability (errors and omissions) insurance with a limit of at least $1,000,000 per occurrence, plus general liability coverage where you meet clients in person. You must provide a certificate of insurance within ten (10) business days of a written request.
3. Profile accuracy and marketing
All claims in your profile, offerings, media and messages must be truthful, current and substantiated, and must comply with advertising and endorsement rules in your jurisdiction. You will not use the Mindlab Coaches or Emergent Mindlab marks except as we permit, and you will not imply that we employ, certify, supervise, endorse or guarantee you.
4. Fees, escrow and payouts
You pay the subscription fee for your tier and authorize us to deduct the platform service fee from each session payment. Session funds are held until session completion and then credited to your earnings ledger for payout via your connected account. You authorize us to reverse, offset, or recover amounts from future payouts where a refund, chargeback, fraud loss, or overpayment occurs.
5. Cancellation policy and client care
You set and publish your cancellation window and any package or series terms, and you must honor them consistently. Repeated no-shows, unexplained cancellations, unresponsiveness, or refusal to honor published terms may result in reduced ranking, withheld payouts, or removal from the Platform.
6. Confidentiality and data protection
You will treat all Client information as confidential, use it only to deliver your services, store it securely, honor Client privacy requests, and comply with applicable data protection law as an independent controller. You will notify us within 48 hours of any security incident affecting Client data obtained through the Platform.
7. Non-circumvention
For any Client first introduced to you through the Platform, you will transact for coaching services through the Platform for the duration of that relationship and for twelve (12) months after the last Platform-booked session. Deliberate circumvention entitles us to recover the fees we would have earned, plus costs.
8. Coach indemnity
You will defend, indemnify and hold harmless Emergent Mindlab, LLC and its affiliates, officers, directors, members, employees and agents from any claim, loss, liability, fine or expense (including reasonable attorneys' fees) arising from your services, your content, your credentials or claims about them, your tax or employment classification, your breach of this agreement, or any dispute with a Client. This obligation survives termination.
9. Listing review, visibility and self-declared specialisms
Your listing and material edits to it may be reviewed before publication, automatically or manually depending on the settings in force. You may set your listing to draft at any time; doing so does not cancel confirmed bookings or suspend your subscription. Custom or niche specialisms you add are your own description of your practice — we do not verify or certify them, and you must not present them as a Platform credential.
10. Donated sessions and campaign participation
You may offer donated (zero-fee) sessions, including within an awareness campaign. You are solely responsible for delivering a donated session to the same professional standard as a paid one, for the fair value you state on the acknowledgement, and for any representation you make about deductibility. You will not describe a donated session as a charitable cash contribution, and you will not use campaign branding outside the Platform without permission.
11. AI assistance and client records
Rate suggestions, drafting help, matching rationales and marketing outputs are advisory. You must review anything generated before publishing or sending it, and you remain responsible for its accuracy and compliance. Where you record session notes, goals, assessments or check-ins, you must apply the correct visibility setting, keep notes accurate and professional, and honor any Client request for access or correction as an independent controller.
12. Termination
Either party may terminate at any time. On termination, your listing is removed, pending sessions are canceled or honored at our discretion, and earned balances are paid out after any applicable hold period, less amounts owed to us. Sections on indemnity, confidentiality, non-circumvention and payout recovery survive.