1. Where AI is used
Automated processing and AI models support the following features:
- Coach matching — scoring and a written rationale based on the goals, preferences and budget you provide.
- Rate assistant — suggested rate bands and a chat assistant for Coaches during onboarding and profile editing.
- Drafting assistance — help writing profile copy, offerings and marketing content, always reviewable before publication.
- Marketing and campaign generation for Platform-owned channels, including image and copy generation reviewed by an administrator.
- Safety and compliance checks — automated screening of listings, reviews and generated creative for policy breaches.
2. What the output is, and is not
All AI output is informational and probabilistic. It can be incomplete, out of date or wrong. It is not financial, legal, tax, medical, psychological or other professional advice, and it is not a Platform endorsement, certification or verification of any Coach. A match score does not guarantee fit; a suggested rate does not guarantee demand or income. You are responsible for reviewing and for anything you publish, price, send or act on.
3. Data handling
Prompts and the content needed to produce a result are sent to AI providers acting as processors under contract with us. We do not sell your data and we do not permit providers to use your content to train their foundation models. Do not enter health, financial-account, government-identifier or other sensitive data into AI features. Generated drafts and campaign assets are retained with the record they belong to.
4. Human review and your choices
No AI feature makes a decision that produces a legal or similarly significant effect on you without a human in the loop: listing decisions, suspensions, payout holds and dispute outcomes are made or confirmed by an administrator. You can ignore any suggestion, edit any draft, and browse or filter the directory manually instead of using matching. To ask about a specific automated result, or to request human review, contact legal@mindlabcoaches.com.